{"id":771,"date":"2025-08-20T12:00:15","date_gmt":"2025-08-20T10:00:15","guid":{"rendered":"https:\/\/invita.nl\/contact-and-support\/complaints-procedure\/"},"modified":"2026-04-16T11:12:38","modified_gmt":"2026-04-16T09:12:38","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/invita.nl\/en\/contact-and-support\/complaints-procedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"\n<div class=\"wp-block-group vibrant-hero-medium has-primary-green-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column hero-medium-column-content is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<div class=\"wp-block-group hero-medium-content is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"vb-breadcrumbs-block-wrapper wp-block-vibrant-breadcrumbs\">\n\t<nav aria-label=\"Breadcrumb\" class=\"vb-breadcrumbs\"><ol class=\"vb-breadcrumbs__list\"><li class=\"vb-breadcrumbs__item\"><span class=\"vb-breadcrumbs__current\" aria-current=\"page\">Home<\/span><\/li><\/ol><\/nav>\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"BreadcrumbList\",\n    \"itemListElement\": [\n        {\n            \"@type\": \"ListItem\",\n            \"position\": 1,\n            \"name\": \"Home\",\n            \"item\": \"https:\/\/invita.nl\/en\/\"\n        }\n    ]\n}<\/script><\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h1 class=\"wp-block-post-title\">Complaints procedure<\/h1>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column hero-medium-column-image is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<div class=\"wp-block-cover alignfull is-light has-custom-content-position is-position-center-center vibrant-hero-full-width-image vibrant-hero-full-width-image-medium\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);min-height:100%;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"661\" class=\"wp-block-cover__image-background wp-image-267 size-large\" alt=\"\" src=\"https:\/\/invita.nl\/app\/uploads\/2025\/08\/invita-1920-x-1240-018-1024x661.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/invita.nl\/app\/uploads\/2025\/08\/invita-1920-x-1240-018-1024x661.jpg 1024w, https:\/\/invita.nl\/app\/uploads\/2025\/08\/invita-1920-x-1240-018-300x194.jpg 300w, https:\/\/invita.nl\/app\/uploads\/2025\/08\/invita-1920-x-1240-018-768x496.jpg 768w, https:\/\/invita.nl\/app\/uploads\/2025\/08\/invita-1920-x-1240-018-1536x992.jpg 1536w, https:\/\/invita.nl\/app\/uploads\/2025\/08\/invita-1920-x-1240-018.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-10 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-container-core-cover-is-layout-d89aad35 wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center\"><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns vibrant-content-full is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>At invita arbo, quality and customer satisfaction come first. We do everything we can to prevent complaints. If you are nevertheless dissatisfied with our services, our <a href=\"https:\/\/invita.nl\/app\/uploads\/2025\/09\/Klachtenreglement-invita-arbo.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">complaints procedure<\/a> explains how you can submit a complaint.   <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/invita.nl\/app\/uploads\/2025\/09\/Klachtenreglement-invita-arbo.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">View the complaints procedure<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>At invita arbo, quality and customer satisfaction come first. We do everything we can to prevent complaints. If you are nevertheless dissatisfied with our services, our complaints procedure explains how you can submit a complaint.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":754,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-771","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints procedure - invita arbo<\/title>\n<meta name=\"description\" content=\"Do you have a complaint about our services? 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