Policy statement
Policy statement of invita arbo
The policy of the organisation is aimed at ensuring the continuity and growth of the company, while complying with all applicable laws and regulations, in particular occupational health and safety legislation.
Customer satisfaction, as well as employee satisfaction, form the foundation of the organisation. As customer satisfaction is partly dependent on a high level of employee satisfaction, management recognises that a policy focused on safety, health and psychosocial workload is essential for the continuity of the organisation. In addition, delivering quality in the broadest sense is a key requirement for the continuity and further development of the company.
invita arbo aims to maintain certification in accordance with ISO 9001:2015, supplemented by the requirements of the Certification Scheme for Occupational Health Services. These frameworks require the organisation to remain alert and to continuously improve the quality of both its services and its internal processes.
invita arbo is an independent occupational health provider with five closely related core activities:
- Sickness absence management for employees
- Carrying out and reviewing RI&E (Risk Inventory and Evaluation)
- Conducting PAGO / PMO (periodic and preventive medical examinations)
- Performing pre-employment medical examinations
- Consultation with the occupational physician
All services are delivered in accordance with applicable laws and regulations, as well as current scientific insights and generally accepted professional standards.
invita arbo is not affiliated with, and will not affiliate with, organisations that could influence these services due to conflicting interests.
Quality for clients
invita arbo is aware of the needs of its clients and recognises that these needs may change over time due to societal developments and changes in legislation.
We continuously adapt our processes and services to these developments in order to achieve the highest possible level of client satisfaction and long-term relationships.
Feedback from requests, complaints and client satisfaction surveys contributes positively to this process.
Quality within the organisation
Maintaining a high level of knowledge and experience, effective planning, and the flexible deployment of management and staff result in efficient and effective use of resources.
A healthy, well-trained and motivated workforce forms the basis of the success of any organisation. This requires careful attention to:
- Recruitment and selection of staff
- Onboarding of staff
- Education and training of staff
Safety
Management will make every effort to ensure that work and the workplace are free from health and safety risks. A legally required RI&E has been prepared and is available within the organisation.
Information security
invita arbo is fully committed, within its means, to preventing data breaches and safeguarding privacy. The organisation complies with all applicable laws and regulations in its activities.
invita arbo is committed to protecting the security, integrity and availability of all physical and electronic information assets within the organisation, ensuring compliance with applicable legal, operational and contractual requirements. The general objectives for information security are:
- Ensuring compliance with applicable laws, regulations and guidelines.
- Meeting the requirements for confidentiality, integrity and availability for employees and other stakeholders.
- Implementing controls to protect data and systems against theft, misuse and other forms of damage or loss.
- Encouraging administrators and employees to take responsibility and remain actively engaged, while maintaining sufficient knowledge of information security to minimise risks.
- Ensuring continuity of invita arbo’s services, including during security incidents.
- Safeguarding the protection of personal data (privacy).
- Ensuring the availability and reliability of infrastructure and services.
- Ensuring that external service providers meet invita arbo’s information security requirements.
- Maintaining flexibility while ensuring an acceptable level of security for access to invita arbo’s information systems.
Information security strategy
The business strategy of invita arbo and the risk management framework are embedded in the organisation’s management system.
Professional Statute for Occupational Health Services
Management endorses the Professional Statute for Occupational Health Services as established by the industry organisation OVAL and approved by the CCvD, and acts accordingly.
Alphen aan den Rijn, 1 September 2025
Lisette den Blanken
Director
